Best Western Plus Congress Hotel Yerevan

One of my most favourite parts of staying at this hotel is its fantastic location in the city. We were within walking distance from all city hot spots like Republic Square, Cascade Complex, so many different parks, and incredible restaurants, bars and pubs. Our hotel room was always cleaned very nicely, and the bathroom was very clean. We didn't get a chance to have the hotel breakfast, any room service or dine at the restaurant, so I won't comment on the food. I had an incredible stay in Yerevan during my holiday and would most definitely stay at Best Western again. I will be recommending it to all my friends/family. The staff were all very friendly and spoke very good English, which really helped make our stay smooth. The hotel is also very well known amongst the locals, which made taking taxis much easier because they knew exactly where to go.

The location was perfect, within walking distance to everywhere. The pool was very pleasant with a sufficient amount of sun beds. Breakfast good quality though did not have decaffeinated coffee.

Armenia being the 32nd country I have visited, I can easily say that the latter has been a favourite, not only due to its rich history, its safety, its liveliness, but also the fact that this concept of ‘home away from home’ is a given at this hotel and this can only be reached through the staff’s presence. I would here need to mention Hripsime who has; time and again, shown her incredible welcoming attitude. Her request to the tour guide to stop along the way to show another important part of to the country without extra cost is worth to be mentioned and it simply highlights that she doesn’t solely put forth interest in her job but further than that, wanted to show me around the country herself to display the beauty of Armenia - her enthusiasm and genuine interest can be felt. I thank everyone else for their smiles and welcome. Having worked myself in luxury hotels and resorts in countries around Asia and Europe, I can recommend this place. Even though country 33 is planned for this year, I am already looking forward to coming back to Armenia.

Our stay at this hotel was truly exceptional, and it was the morning breakfast experience that stood out the most. The staff, especially those tending to the breakfast tables, were incredibly warm and attentive. They went out of their way to make sure our little son felt welcomed, always arranging a high chair for him and even entertaining him. The breakfast spread itself was superb - diverse and delicious, it felt like starting each day with a celebration. It was a delightful way to kickstart our mornings, and we can't praise the staff and breakfast experience enough.

I have stayed at this hotel before but since it has had a renovation and is much more modern. The rooms are lovely and clean, slightly on the smaller side but more than adequate. The breakfast was good with a good variety and even hot, cooked food if you prefer. It would be nice if they had enough staff to serve the tea and coffees in the morning as you end up getting up and down lots of times to get everything but it's fine. The pool facilities are great. It was never too busy and very clean. The towels were always available. The treatment options are there however very expensive so we didn't use these. The staff at the reception were always very polite, attentive and helpful. We would most definitely stay here again.